Privacy Policy of Abbotch Food Machinery
Company Name: Abbotch (a professional food machinery manufacturer with 18 years of experience, specializing in R&D, design, production, and sales of food processing equipment)
- Purpose of Collecting Information
We collect information from users (including customers, potential clients, and website visitors) for the following purposes:
- Order Processing: To fulfill product purchases, customize equipment (e.g., production lines, OEM/ODM solutions), arrange delivery, and process payments.
- Customer Service: To provide technical support, after-sales service, and respond to inquiries about our products (e.g., automatic bun machines, fish processing equipment, vegetable cleaning lines).
- Marketing Communications: To share updates on new products (e.g., ultrasonic dishwashers, high-pressure fish scaling machines), promotions, and industry insights, with your consent.
- Improvement of Services: To analyze user preferences and optimize our website, products, and services (e.g., enhancing the efficiency of dumpling production lines based on customer feedback).
- Compliance: To meet legal and regulatory requirements, including export compliance for products sold in over 40 countries and regions.
- Opt-Out Options
You have the right to opt out of certain information collection or uses:
- Marketing Communications: To unsubscribe from promotional emails, please click the “unsubscribe” link in our emails or contact us at [email address].
- Data Collection: You may adjust browser settings to block cookies (used for website analytics), though this may affect the functionality of our website.
- Withdrawal of Consent: To withdraw consent for information use (e.g., for custom equipment design), please send a written request to [contact email/address], and we will process it within a reasonable timeframe.
- Data Security
We implement industry-standard security measures (e.g., encrypted data transmission, secure storage systems) to protect your information from unauthorized access, disclosure, or alteration.
- Third-Party Sharing
We will not share your personal information with third parties except:
- With service providers assisting in order fulfillment (e.g., logistics companies for delivery), who are obligated to protect data confidentiality.
- When required by law (e.g., responding to legal inquiries or regulatory requests).
- Policy Updates
This Privacy Policy may be updated to reflect changes in laws or business practices. We will notify users of significant changes via our website or direct communication.
Terms & Conditions of Abbotch Food Machinery
- Acceptance of Terms
By purchasing products, using our services (e.g., OEM/ODM customization, technical support), or visiting our website, you agree to comply with these Terms & Conditions.
- Products and Services
- Scope: We provide food processing machinery (e.g., automatic bun/dumpling machines, fish processing equipment, vegetable cleaning lines) and customized production lines. All products meet relevant certifications (e.g., CE for fruit and vegetable washers, fish scaling machines, and meat cutters).
- Customization: For OEM/ODM orders or custom production lines, details (e.g., design, specifications, and delivery time) must be confirmed in writing (via contract or email). Changes to customization requirements may incur additional fees.
- Order and Payment
- Order Confirmation: Orders are confirmed only after both parties agree on product specifications, price, and delivery terms.
- Payment Terms: Payment methods include T/T, L/C, or other mutually agreed methods. A deposit (as specified in the contract) is required for custom orders.
- Price: Prices are subject to change without prior notice, but confirmed orders will be honored at the agreed price.
- Delivery and Shipping
- Packaging: Products are packaged in wooden frames to ensure safety during transportation.
- Shipping: We arrange shipping via sea, land, or air based on customer needs. Import duties, taxes, and local compliance (e.g., import regulations in the destination country) are the customer’s responsibility.
- Delivery Time: Specified in the order confirmation; delays due to force majeure (e.g., natural disasters, supply chain disruptions) will be notified promptly.
- Warranty and After-Sales Service
- Warranty: Most products come with a standard warranty (details in the product manual). We provide technical support and replacement of defective parts (due to manufacturing errors) within the warranty period.
- After-Sales: Our team offers responsive support for operational issues, maintenance guidance, and training (as mentioned in customer feedback: “excellent customer support and after-sales service”).
- Intellectual Property
- All designs, patents, and trademarks of Abbotch products (e.g., “ABCH” branded machinery) are owned by us. Unauthorized reproduction, modification, or resale of our equipment or designs is prohibited.
- For customized solutions, intellectual property rights (e.g., exclusive designs) are owned by Abbotch unless otherwise agreed in writing.
- Limitation of Liability
- We are not liable for indirect losses (e.g., loss of profits, production delays) caused by improper use, failure to comply with operating instructions, or third-party modifications to our equipment.
- Product performance is guaranteed under normal operating conditions; we do not guarantee suitability for unapproved uses (e.g., using a vegetable cleaner for non-food items).
- Governing Law
These terms are governed by the laws of China. Disputes shall be resolved through negotiation; if unresolved, they will be submitted to arbitration in [city, China] or litigation in the competent court.
- Updates to Terms
We reserve the right to revise these terms. Changes will be posted on our website, and continued use of our products/services constitutes acceptance of the updated terms.
